Refund Policy
Last updated: 01/05/2026
At IPTV Australia, we want to provide a stable and well-functioning service. This refund policy explains when a refund can be considered, and which terms apply to purchases of our digital IPTV services.
1. General policy
Because the service is delivered digitally and activated quickly after payment, refunds are only given in limited cases. All requests are reviewed individually in accordance with this refund policy.
2. Free trial
We offer a free 24-hour trial so you can test the service before purchase. We recommend using the trial period to check compatibility with your devices and the quality of the service before ordering a subscription.
3. When a refund can be considered
A refund can be considered if the service does not work at all on compatible devices and our technical team is unable to solve the problem within a reasonable time after full troubleshooting. A refund can also be considered in case of double payment or another documented payment error.
4. Cases where refunds are normally not given
Refunds are normally not given if you change your mind after activation, for problems related to your own internet connection, incompatibility with devices not listed as compatible, breach of terms and conditions, misuse of the service, or requests submitted too late after purchase.
5. How to request a refund
To request a refund, you must contact customer support by email or WhatsApp, provide the email address used when ordering and your order number, and describe the problem as accurately as possible. Our technical team must be given the opportunity to investigate and try to solve the problem before a refund is considered.
6. Processing time
Refund requests are normally processed within 3 to 7 business days. If a refund is approved, the amount will generally be refunded through the same payment method used for the purchase.
7. Partial refund
In some cases, a partial refund may be considered, especially for longer subscriptions, if special circumstances justify it. Such assessments are made individually and are not guaranteed.
8. Contact
For questions about this refund policy, you can contact us at iptvsaustralia.contact@gmail.com or via WhatsApp: +447988575998.
If you want to clarify setup or subscription details before considering a refund, we recommend that you first contact customer support, read the installation guide or see the prices.